In our establishment, we prioritize both longevity and superior quality in our offerings. Each stone exceeding 3 mm in diameter, procured from our collection, is safeguarded by an everlasting assurance. Should any unforeseen event occur to your stone, not attributed to mechanical harm, we pledge to replace it with a pristine one at no cost. Our paramount aim is to instill tranquility, ensuring your cherished gemstones perpetually gleam.

Discount for Misplaced Gems

If by chance, your gem should wander astray, worry not! Our exceptional provision for a new gem extends a 30% rebate, facilitating a rekindling of appreciation for our offerings. Within our diverse assortment, you'll discover an array of gems that fulfill your desires, imparting a distinct radiance with every stride.

Why Choose Moissanite.de?

Customer contentment is of paramount importance to us. Our offerings not only captivate with their aesthetic allure but also assure enduring satisfaction. Join our ranks of satisfied patrons and experience firsthand why our establishment is the epitome of investing in enduring elegance.

Terms of Warranty:

1. All gold and 925 sterling silver products are backed by a lifelong warranty for the central Moissanite stone, exceeding 3 mm in diameter.

2. Hariets Spółka z.o.o. stands as the guarantor.

3. The term "Everlasting" pertains to the period during which our offerings retain their original form, mirroring their state at the time of acquisition via www.moissanite.de. It's imperative to note that any post-acquisition alterations may invalidate the warranty. To uphold the warranty, we recommend availing our services to ensure the durability and unaltered essence of our offerings.

4. The warranty encompasses defects in Moissanite stones, including discoloration, fragmentation, breakage, and loss, only under the condition of the stone's original placement.

5. Our Everlasting Assurance does not extend to instances of theft, misplacement, or intentional damage to the Moissanite. In such scenarios, patrons may acquire a new gem at a 30% discount, with the exchange process being complimentary unless the setting has incurred damage.

6. Any alterations or repairs conducted on jewelry, particularly self-initiated endeavors, result in the forfeiture of the warranty.

7. Under the purview of the seller's warranty, the seller retains the prerogative to rectify defects by substituting the Moissanite with a new one boasting identical parameters.

8. The exercise of warranty rights does not preclude, limit, or suspend the buyer's entitlements pursuant to the provisions concerning the seller's liability for defects in the sold item.

9. Instances warranting the warranty should be communicated to sklep@moissanit.pl.

10. Upon receiving the notification, the seller will conduct a thorough review and determine the eligibility for warranty recognition or the necessity for a product examination. Should an examination be warranted, the seller will coordinate courier dispatch, with the expenses borne by the seller unless the warranty is deemed baseless. The warranty claims processing timeframe is set at 14 days.